Instruction to consumers regarding right of cancellation

Download Cancellation Instruction.

Cancellation Instruction for Contacts with Consumers
 
1. Right of Cancellation
 
If the customer is a consumer as defined in § 13 BGB [Civil Code] he has the following right of cancellation. Under § 13 BGB [Civil Code] a consumer is defined as any natural person who concludes a legal transaction for any purpose which cannot be attributed either to their commercial or to their independent professional activity.
 
The customer is entitled to cancel his declaration of intent regarding conclusion of the contract within two weeks - there being no obligation to provide grounds - in a textual form (e.g. letter, fax, email) or – if the goods are consigned to him prior to expiry of the said period - by returning the goods. The said period shall commence upon instruction in textual form but not however prior to receipt of the goods by the recipient (and in the case of repeat delivery of similar goods not prior to receipt of the first partial delivery) nor prior to meeting our duties of information pursuant to § 312 c Para. 2 BGB in conjunction with § 1 Paras. 1, 2 and 4 BGB - InfoV including our duties pursuant to § 312 e Para. 1 sentence 1 BGB in conjunction with § 3 BGB - InfoV. For observance of the cancellation period prompt despatch of the cancellation or the goods shall suffice.
 
The cancellation should be sent to:
 
 
Vossloh-Schwabe Optoelectronic GmbH & Co. KG
Carl-Friedrich-Gauss-Strasse 3
D-47475 Kamp-Lintfort
 
Fax: 02842/980-299
 
or online to:
 
info@vso.vossloh-schwabe.com
 
 
Goods should be returned to the address indicated on the delivery note.
 
2. Consequences of Cancellation
 
In the event of effective cancellation services received by both sides must be reinstated and any items used surrendered. If the customer cannot return the service received either wholly or in part or only in a deteriorated condition he must pay us compensate to the value accordingly. When transferring goods this shall not apply if the deterioration in the item is attributable exclusively to checking thereof - as would have been possible for the customer at the retail outlet. In other respects the customer may avoid the obligation to return value for any deterioration arising as a result of proper use of the goods not using the goods as if his own property and desists from any action which detracts from their value. The customer shall bear the costs of return if the goods delivered equate to that ordered and if the price of the goods returned does not exceed the sum of € 40 or if in the event of an item price higher at the point of cancellation if he has not yet paid the consideration or any contractually agreed part payment. Otherwise return of the goods is free of charge to the customer.  Obligations to return payments must be met within 30 days. The term shall commence for the customer at the point of sending the cancellation declaration or the goods, and for us at the point of receipt thereof.
 
End of Cancellation Instruction